If you were charged and no box came, ask in writing whether a carrier has it, and get a ship date before the next bill. Under the FTC mail-order rule, a seller that stated no shipping time has 30 days from a complete order. After that it owes you a choice to wait or cancel for a prompt refund. Stopping the next charge is a separate step. A paid receipt on one screen and a tracking page stuck on label created on the other is the usual start.
Some large GLP-1 subscription programs take the first month, then date the next bill before the first box shows. Chat cannot stop the run. A person never picks up.
Public one-star pages are angry on purpose. People who got their vial on time mostly do not write. The mix still repeats across those pages. Paid and not received. Then billed again. Then a cancel that does not stick.
What a GLP-1 charged but not shipped looks like
Most things you order online fall under a federal shipping rule. Sellers have to ship in the time they advertised. If they gave no time, they have 30 days after they have a complete order. If they cannot make that window, they have to tell you without you chasing them. You can agree to wait. Or you can cancel the unshipped order and get a prompt refund in money, not store credit.
The rule counts shipment as the moment a carrier has the box. A barcode that never moves does not count.
The first vial is the part that rule is built around. Later months are often a subscription sitting on the same card. The calendar can fire even if last month never left the pharmacy.
Online recurring charges have another federal rule. Before a seller takes billing information, the material terms have to be clear. Express consent before the charge. A simple way to stop later charges.
If chat cannot halt the next run, that stop is not simple.
Get a ship date in writing before month two hits the card.
Before you pay a second time
Keep the order email. Note the day you paid and any promised window. If there was no window, count 30 days from the complete order.
Ask in writing whether a carrier has the box. If they say delay, they owe you a choice on that unshipped order. Waiting is one option. Cancelling for a refund is the other.
The next bill date is a separate problem. Stopping a second charge is not the same job as waiting on the first box. Use the cancel control on the same site you used to enroll, if it exists. Save the confirmation.
A credit card charge for goods not delivered as agreed is a billing error under federal card rules. You have 60 days from the first statement that shows the charge to dispute it in writing. You do not have to finish with the merchant first. Debit cards are weaker here. Call the bank the same day if that is how you paid.
At Living+ compounded semaglutide is 197 dollars a month and compounded tirzepatide is 247, flat. Each month includes a personal coach. There is no separate visit fee. The price does not rise with the dose. If a clinician declines you, you are not charged.
Compounded copies are not FDA-approved brand pens. FDA does not verify the safety, effectiveness, or quality of a compounded drug before it is marketed. Some people still do not lose much. Talk to your provider before you save a card on a first month that has not shipped.
Prices were accurate at the time this was published.
Common questions
How long can a GLP-1 company take to ship after charging me?
A seller has to ship in the time it advertised. If it gave no time, the federal mail-order rule allows 30 days after a complete order.
Can I dispute a GLP-1 charge if the medicine never arrived?
On a credit card, goods not delivered as agreed count as a billing error under federal rules. You have 60 days from the first statement showing the charge to dispute it in writing, and you do not have to contact the merchant first. Debit cards are weaker here, so call the bank the same day.
Does a tracking number mean my order shipped?
Not by itself. The rule counts shipment as the moment a carrier has the box, so a barcode that never moves does not count.
Does asking for a refund stop next month’s charge?
No, those are separate jobs. Use the cancel control on the site where you enrolled, and save the confirmation.
Sources
- 16 CFR 435: Mail, Internet, or Telephone Order Merchandise Rule
- 16 CFR 435.2: ship in the advertised time or 30 days, delay notice, cancel for refund
- 15 U.S.C. 8403: ROSCA negative option marketing on the Internet, disclose terms, consent, simple stop
- Public Law 111-345: Restore Online Shoppers' Confidence Act
- CFPB Regulation Z 1026.13: billing error includes goods not delivered as agreed, 60-day written notice
- CFPB: how to fix mistakes in your credit card bill
- FDA: Compounding and the FDA, compounded drugs are not FDA-approved
See what a Living+ plan costs and whether it fits.
